Everybody hates servers going offline. Especially email servers. Or web servers. Or MY SERVER! Now I prepared for a lot of things with my home server, I prepared for power failures, storage failures, operating system kernel crashes, everything. I thought I can recover from almost any possible breakdown even remotely, all but one: My four bonded G.SHDSL lines all failing at once. Which is what just happened. After lots of calls and even a replacement Paradyne/Zhone SNE2040G-S network extender having been brought to me within the time allowed by my SLA, all four lines still remained dark.
Now, today the telecommunication company which is responsible for the national network fixed the issue in the local automatic exchange. I tried to find out what had happened exactly, but ran into walls there. My Internet provider UPC got no information feedback from the telecommunication company A1 either, or at least nothing besides “it’s been fixed at the digital exchange”. Plus, as I am not an A1 customer exactly, so they won’t answer me directly. The stack is: UPC (internet provider) <=> Kapsch (field technicians handling UPC branded Internet access hardware, via outsourcing by UPC) <=> A1 (field technicians regarding the whole telecommunications infrastructure), while UPC may also communicate with A1 directly to handle outages. Communication seems to be kept to a minimum though.
Bad thing is, for a “business class” line, an outage of almost two days or 47 hours is a bit extreme. In such a case, more efficient communication could easily fix it faster. But it is what it is, I guess. And now I have to send one of the two Paradyne/Zhone G.SHDSL extenders back to UPC, this little bugger here:
There is actually a HSDPA (3G) fallback option, which works by implementing an OSI layer 2 coupling between the G.SHDSL line and the 3G access, keeping all IP addresses and domains the same and the services reachable during times of complete DSL failure. But I won’t order that upgrade, because it’s a steep 39€ before tax per month, or 46.80€ after tax. That’s just too expensive on top of what that connection’s already draining from my wallet.
All in all, this greatly endangers my usual, self-imposed yearly service availability of >=99%. 47 hours is a lot after all. So to maintain 99%, the server cannot go offline for more than 3 days, 15 hours and 36 minutes per regular year, and now I already have 1 day and 23 hours on the clock, and it’s just the beginning of the year! Let’s hope it runs more smoothly for the rest of 2015.
 Logo image is © Kyle Wickert, Do You Really Understand The Applications Flowing Through Your Network?